Exclusive Interview: Building Under Pressure

INM: What changed your definition of success?

Guest: When I realized my job was to make others successful in public—to celebrate their wins louder than mine.

INM: How do you protect innovation when budgets tighten?

Guest: Protect the experiment pipeline, cut the theater. Small teams with clear hypotheses outperform large initiatives with fuzzy goals.

INM: Final advice for readers?

Guest: Schedule courage. Put the hard conversation on the calendar before the crisis puts it there for you.